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Starlight Cove 2016-2023

Hotwire 2019
For updates, to meet the community hotwire representative at the pool pavilion, please visit HERE:

https://gethotwired.com/starlightcove/launchstatus
Code: 5155

​#1. Your NEW amenities package includes:
  • Expanded Basic Television
  • Digital Favorites Package
  • HBO Package
  • HD Service
  • One (1) Fision HD Box (provides multi-room access to the single DVR*)
  • One (1) Fision HD/*DVR Box
  • Multi-Room DVR Service
  • High Speed Internet 150 Mbps 
  • Plug and Play
  • 2 Voice Activated Remotes
  • On Demand
  • Access to HBO Go On Demand via your Hotwire Account on any PC or Smartphone via HBO Go App.
#2. The package above is included in your monthly dues. If you have not added an additional set-top box, upgraded the internet, added additional channels, you should not receive any additional billing costs.  If you have any questions on your bill, please contact Ms. Silvia Garcia: SGarcia@hotwirecommunication.com.  She is the liaison for billing inquiries. 

#3. The service includes 2 voice activated remotes.  Those that have set-up Hotwire service will be contacted with a delivery date of these remotes in the coming weeks. 

#4.  Any televisions that do not include a set-top box will be able to use Plug and Play, which is similar to the small digital adapter that Comcast provided to view cable programming without a set-top box.  The channel selection is limited compared to the set-top boxes.  No additional fee is required for Plug and Play.  You will be contacted to finalize this feature in the coming weeks.   

#5. The virus software available is not Norton or MacAfee.  Instead AVG is linked through the Hotwire website for download.  Please direct all homeowners to AVG's website if they are interested in using a virus protection if they no longer have one.  https://www.avg.com/en-us/free-antivirus-download?prd=afe

#6. Additional information regarding upgrades, channel line-up, etc.: https://gethotwired.com/starlightcove/ Access Code: 5155

#7. We have a community channel: Select "MENU" on the remote and select "OK SELECT" in the left menu.  This will home for Starlight Cove's future newsletter.  Currently, there is some contact and community information to access.  

#8. The internet may be substituted with the Hotwire phone service at no additional charge. 

#9. The contract is set to begin in 2019 and Comcast will no longer be funded via the HOA.  Once your Hotwire Service is set up, please drop-off all Comcast equipment at the Delray Marketplace so you will not be billed for Comcast services after December 31st.

#10. On Demand services were recently expanded.  Please see attached flyer.   

Any other issues, questions or concerns, please email SGarcia@hotwirecommunication.com.  Thank you.  

planned For completion by January 1, 2019

Hotwire is beginning to take shape.  Please find the welcome letter below and important contact info.  More information to come.  Thank you.

***CALL HOTWIRE ASAP to Coordinate your appointment***

Call for you One-on-One
File Size: 467 kb
File Type: pdf
Download File

Welcome Letter

Welcome Letter
File Size: 613 kb
File Type: pdf
Download File

What services will you receive?

COntact

StarlightCove@Hotwiremail.com
2019 Starlight Cove Cable Package
File Size: 256 kb
File Type: pdf
Download File

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